Warranty Information

Display Systems

All Multiple Monitor display products are supplied with minimum 3 year original manufacturer warranties.

Any LCD panel or monitor stand warranty claims can be made through the original equipment manufacturer, upon delivery of your product all original manufacturer warranty documents will be transferred to you.

Computer - Collect & Return Warranties

A collect and return warranty means that in the event of a computer problem which we are unable to resolve remotely then we would expect you to pack the PC unit up and we shall arrange for the machine to be picked up and brought back to us for diagnosis and repair.

All courier fees for this service would be paid by us as part of your warranty cover package, and all parts and labour costs are fully included.

It is very important that any returned machines are well packaged as any further damage which may occur in transit will not be covered by your warranty, as such we strongly advise you to keep your original packaging for the PC.

Our standard turnaround time for collect and return warranty repairs is 3 working days, so with transit you should expect to be without your computer for a period of up to 5 working days.

Computer - On-Site Warranty Service

For customers who depend on their machines for business purposes we strongly recommend taking out an enhanced after sales warranty package.

On Site warranty cover is provided by Linetex Ltd who are a specialist IT support company operating across the UK. They have a team of over 60 experienced engineers strategically located covering all areas of the UK and they will be your point of contact for any computer issues which may develop.

We have negotiated 2 separate service level agreements with them which are:

8 + 8 Cover
With this package you are guaranteed a response to your initial support request by an engineer no more than 8 hours after logging the fault. After this first contact you are then guaranteed a fix within another 8 hours.

4 + 4 Cover
This is the same cover as detailed above however your guaranteed response time drops to just 4 hours after reporting the fault, and the subsequent fix time is also a guaranteed maximum of 4 hours.

You have the option of taking this cover for up to 3 years from the date of purchase of your machine.

Warranty Cover Notes

You can upgrade your warranty cover after you have taken delivery of the machine however there will be a two week setup period for the new cover to begin in which you will be unable to make a warranty claim.

All Ultimate Trading PCs come with a 1 year 8 + 8 warranty package as standard which you can choose to upgrade as you wish.

If you purchase a machine on a collect and return warranty and a fault develops we will be unable to send any technical help to your location, the only option will be to return the machine to us.

All collect and return warranty repairs must be pre-authorised by us before the machine is returned. Any computers sent back without our authorisation will incur delays in the repair process.

Any items which you make a warranty claim on will be checked over by either a Linetex on site or our main office based engineers. If an item is deemed to have developed a fault due to improper usage or any other factor outside of a genuine electrical / mechanical part failure then your warranty will be invalidated. Factors which may lead to this would include:

- Damage due to dropped items
- Items returned in insufficient packaging
- Machines operated in unventilated / highly dusty areas
- Incorrectly installed computer upgrades / internal tampering to parts

In this event we will inform you straight away of our findings and either return the machine 'as is' or complete a repair charging for any replacement parts and / or labour incurred depending on your requirements.

International Order Warranties

Due to logistical issues at this time we only offer 1 year return to base warranties on computers sold and shipped outside of the UK. This covers all parts and labour however you, the purchaser, are responsible for all courier costs to return the PC for a repair and to re-deliver it back to you after a fix has been completed.